Faq's

Popular Questions:

If you would like to change the email on your account, please contact customer services via email at hello@saracens-rewards.com confirming both the old and new email details. One of the team will update your account for you.

You can spend your points to win some amazing prizes and experiences or to save money on your membership, match tickets or on Club merchandise.

For further details on how you can spend your points, please click here.

Please note: If you are planning to spend your points to save money on your next transaction with the Saracens, you must have a minimum amount of 1,000 points (worth £5) in your Saracens Rewards account.

Please email the team at hello@saracens-rewards.com with details of which points you believe you are missing and we will be able to help.

It can take up to 10 days for some transactions to track through the programme partner network. If you have waited for more than 10 days for your points to appear in your account, then please raise a missing points claim by clicking here and we will follow this up for you.

Once you’ve completed a purchase with a retailer or partner on the Rewards network, the points relating to the transaction will show on your account as ‘pending’. The length of time the points remain as ‘pending’ will depend on the terms and conditions outlined by the retailer (Remember: these terms and conditions are listed on each programme partner’s page). Once these points have been ‘confirmed’ by the retailer, the points will be credited to your Saracens Rewards account.

Your points will expire 12 months after the date they have been collected. Please note that due to the Covid-19 pandemic, points will remain on your account until further notice. We will notify you when this changes.

Yes we can certainly arrange this for you, just send the account details (email address and member ID) to hello@saracens-rewards.com and we’ll do the rest.

Account Queries:

The easiest way to update your details is through your online account. There, you can change your name, telephone number and postcode. All you need to do is log in and click on "My Account" and onto my “My Profile”. Go to your online account.

If you would like to change the email on your account, please contact customer services via email at hello@saracens-rewards.com confirming both the old and new email details. One of the team will update your account for you.

If you can't log-in to your Saracens Rewards account, please click on forgot password. If that doesn’t work, please contact the team at hello@saracens-rewards.com.

If you are receiving this error message, please check there is no space at the beginning or end of the email address when you enter it. If this doesn’t work, please contact the team at hello@saracens-rewards.com.

Yes we can certainly arrange this for you, just send the account details (email address and member ID) to hello@saracens-rewards.com and we’ll do the rest.

Your points will expire 12 months after the date they have been collected. Please note that due to the Covid-19 pandemic, points will remain on your account until further notice. We will notify you when this changes.

You can update your email preferences by visiting the Contact Preferences page.

Collecting Points:

There are so many ways to collect points (whether you're transacting or engaging with Saracens or transacting with our partners on the Saracens Rewards website), you'll be amazed at how quickly points add up. Click here to find out more about how to collect points.

Yes, you can earn points with Saracens Rewards when you purchase Saracens season tickets, memberships, tickets or Club merchandise. Click here to find out more.

The simple answer is 'yes'! You can collect points with Saracens Rewards by simply doing the things you already do as a Saracens fan. This includes engaging with the Club website, digital newsletter and social media channels. More information can be found here.

You can collect up to 1,000 points (worth £5) a year for these engagement activities. Each year is calculated based on the anniversary of the date you joined the Saracens Rewards programme.

The great news is that you can collect points with thousands of brands and partners that you already buy from and love!

You just have to remember to click through from your Saracens Rewards account to the retailer you want to buy from prior to completing each qualifying purchase. This is how the Rewards partners know that you are a member (and that they should add points to your account for the transactions you’ve made with them).

Check out all the brands that you can collect points with here.

Please note that the following standard exclusions apply to all purchases and will therefore stop points being allocated to your Rewards account:

  • Where a gift card or shopping card is used when completing the purchase.
  • Where a voucher or discount code is used when completing the purchase.
  • Where a purchase is cancelled, returned or amended, whatever the reason.
  • Where the order is not completed wholly online or in a single visit to the relevant Rewards partner/retailer.
  • Where the retailer’s terms and conditions for points collection/cashback have not been met.
  • Where another referrer is awarded the commission for the sale e.g. comparison site, rewards site, search engine etc.
  • Where a gift card, voucher or postage stamps have been purchased.
Some retailers do have their own policies and restrictions on eligibility for collecting points. These can be found in the terms and conditions listed on each Rewards partner’s page.

Transaction tracking is carried out on your browser by following the cookies (or small pieces of data) left behind when you click through to different partner websites. We suggest the following things to help ensure your transaction tracks correctly and that points are credited to your Rewards account:

  • Do make sure your cookies are enabled and pop-up blockers/ad-blockers are disabled.
  • Do Enable JavaScript in your browser. Anti-virus software and Firewalls are known to obstruct affiliate links (which we use to track your purchases with the Rewards partner network). Your firewall must be enabled for cookie tracking.
  • If possible, use a dedicated browser for all your shopping, as you would have to amend your settings after any automatic updates on your browser.
  • Do sign-in to your Rewards account first, browse the retailer(s) you want to shop with and then start shopping by clicking on the relevant retailer’s link.
  • If you experience problems while making an online transaction and opt to call the retailer to complete the order, the collection of Rewards points could be affected - please refer to the retailer’s terms and conditions (which can be found in the terms and conditions listed on each programme partner’s page).
  • Don’t buy more than one insurance policy/phone contract etc. in the same purchase - make a separate purchase for each in order to qualify for points

Spending Points:

You can spend your points to win some amazing prizes and experiences or to save money on your membership, match tickets or on Club merchandise.

For further details on how you can spend your points, please click here.

Please note: If you are planning to spend your points to save money on your next transaction with the Saracens, you must have a minimum amount of 1,000 points (worth £5) in your Saracens Rewards account.

Missing Points:

Please email the team at hello@saracens-rewards.com with details of which points you believe you are missing and we will be able to help.

It can take up to 10 days for some transactions to track through the programme partner network. If you have waited for more than 10 days for your points to appear in your account, then please raise a missing points claim by clicking here and we will follow this up for you.

Rewards4 Partner Transaction Queries:

Once you’ve completed a purchase with a retailer or partner on the Rewards network, the points relating to the transaction will show on your account as ‘pending’. The length of time the points remain as ‘pending’ will depend on the terms and conditions outlined by the retailer (Remember: these terms and conditions are listed on each programme partner’s page). Once these points have been ‘confirmed’ by the retailer, the points will be credited to your Saracens Rewards account.

We understand that it is very disappointing when ‘pending’ points from a transaction with a programme partner are either removed or declined. We will try and do everything we can to help recover these points. However, before you contact our team, please have a look at the possible reasons that your transaction may have been declined or rejected. Some examples are set out below:

  • You cancelled or returned all or part of your order.
  • You used a promotional or voucher code when making your purchase.
  • You are an existing customer with the retailer and the offer at the time of your purchase was for new customers only. (Please refer to the terms and conditions listed on each programme partner’s page to check whether this applies)

If you do not think any of the above apply, then please submit your purchase confirmation email to hello@saracens-rewards.com and one of the team will look into this for you.

If you believe that points stated as ‘pending’ or that have been credited to your Saracens Rewards account from a transaction with a programme partner have tracked at a different rate to that originally stated, then please email the team at hello@saracens-rewards.com with details of the relevant transaction and the points that you believe have tracked at a different rate and we will be able to help.

General Information:

The privacy and security of your personal information is extremely important to us, and we always maintain the highest levels of member confidentiality. Full details can be found in our Privacy Policy.

We put customer service and commitment to our members at the heart of what we do. We strive to get it right, first time, every time. But occasionally, things don't go as planned.

If this happens we'd really like your feedback as not only does it allow us to explain and apologise to you, it also helps us to improve our product and service.

Most complaints can be dealt with by our Customer Service Team, they will do their best to resolve the matter quickly, sympathetically and to your satisfaction.

If you think your issue has not been fully resolved and you wish to escalate your complaint, please complete our online feedback form or email our Customer Service Team.

You can also write to us at:
R4G Ltd
Suite 5-6 Faraday Court
Centrum 100
Burton Upon Trent
Staffordshire
DE14 2WX

For your complaint to be properly registered, please make sure you include the following information:

  • Your full name
  • Your Saracens Rewards member ID (if available)
  • The email address linked to your Saracens Rewards account
  • Your preferred contact details: email, phone number or address
  • Details of the complaint along with the names of any of our staff you spoke to at the time

If you email us you will receive a response with 24 working hours. If you write to us at the above address, we will post you an acknowledgement letter within 5 working days of receipt.

All complaints are logged into our database and allocated to a member of our Customer Service team who will investigate and subsequently respond to you either by phone, email or letter no later than 28 days after you have received your acknowledgement. The relevant member of our Customer Service team will also give you their name and contact details for any follow-up.