Privacy Centre

Can I see the information you have about me?

Of course. You have the right to request all personal information that Saracens Rewards holds about you (and how we obtained it).  This is called a Subject Access Request. 

Your other rights

Under data protection law, you have other rights as well.  Briefly, these are:

Correcting your information – We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information – You have the right to ask us to delete personal information about you where:

  • You consider that we no longer require the information for the purposes for which it was obtained
  • We are using that information with your consent and you have withdrawn your consent – see ‘Withdrawing consent to using your information’ below
  • You have validly objected to our use of your personal information – see ‘Objecting to how we may use your information’ below
  • Our use of your personal information is contrary to law or our other legal obligations.

Objecting to how we may use your information – you have the right at any time to require us to stop using your personal information for direct marketing purposes.  In addition, where we use your personal information to perform tasks carried out in the public interest or pursuant to the legitimate interests of us or a third party then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.

Restricting how we may use your information – in some cases, you may ask us to restrict how we use your personal information.  This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information.  The right might also apply where this is no longer a basis for using your personal information but you don't want us to delete the data.  Where this right to validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Portability – if we process personal information that you provide to us on the basis of consent or because it is necessary for the performance of a contract to which you are party, and in either case that processing is carried out by automated means, then you have the right to have that personal information transmitted to you in a machine-readable format. Where technically feasible, you also have the right to have that personal information transmitted directly to another controller.

Automated processing – if we use your personal information on an automated basis to make decisions which significantly affect you, you have the right to ask that the decision be reviewed by an individual to whom you may make representations and contest the decision.  This right only applies where we use your information with your consent or as part of a contractual relationship with you

Withdrawing consent using your information – where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Exercising your rights

If you wish to exercise any of these rights you may make a request either:

By writing to:

  • Customer Service Team, Saracens Rewards, Suite 5-6 Faraday Court, Centrum 100, Burton on Trent, Staffordshire, DE14 2WX

By emailing us:

To verify that you are the account holder we will need you to provide photocopies of two of the following documents:

  • Passport;
  • Driving licence;
  • Birth certificate;
  • Utility bill (from last 3 months);
  • Bank statement (from last 3 months).

Changes to our Privacy Policy

We keep this Privacy Policy under regular review and will place any updates on this website.  Paper copies of the Privacy Policy may also be obtained:

  • By printing a PDF version of this policy here.
  • By writing to our Customer Service Team, Saracens Rewards, Suite 5-6 Faraday Court, Centrum 100, Burton on Trent, Staffordshire, DE14 2WX.

This Privacy Policy was last updated on 21st April 2021.

Contact information and further advice

If you have any queries about this Privacy Policy or just wish to chat to our friendly customer services team or our data protection officer please contact them in any of these ways:

By writing to:

  • Customer Service Team, Saracens Rewards, Suite 5-6 Faraday Court, Centrum 100, Burton on Trent, Staffordshire, DE14 2WX

By emailing us:

Complaints

We seek to resolve directly all complaints about how we handle personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office:

Online: https://ico.org.uk/global/contact-us/email/

By phone: 0303 123 1113

By post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF